Ordering & Delivery
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Are your meals available in stores?
At this time, we are online only. We're still just a small family-run business, but we're hoping to launch retail options soon. Our shipping is quite fast though, so we can usually get orders out in time for whenever your next trek is. -
Can I add to my order after I hit "submit"?
Unfortunately, we cannot make changes to an order once it's been placed. Different departments handle emails and shipping, so even if you were to email us with your changes or cancellation, we may not process it in time before our fulfillment team ships your order. We encourage you to double chec... -
Can I swap one of the meals in the Sampler?
Unfortunately we can't swap individual meals for others within the Sampler. The savings from the Sampler comes from their pre-packaged convenience: they're already assembled as a group so it's less costly to package and ship Samplers than mix-and-match orders and we pass those savings directly to... -
Do you ship to Canada or other international countries?
Yes we do! If CANADA: To see shipping costs and estimated international shipping speed, view your shipping options in checkout as they vary based on your cart contents. If EVERYWHERE ELSE: Send us an email (hi@nextmilemeals.com) with the following and we can put together a custom shipping quo... -
Do you ship to countries outside of North America?
Due to government regulations we're limited in our ability to ship food products outside the United States and Canada, but depending on the country we CAN ship internationally. To see if your country is available for delivery, enter your address at checkout. If it's not, send us an email with th... -
Shipping speeds are visible at checkout depending on your cart contents, so you can find a shipping method that best lines up with your upcoming trips. Just make sure that you are only checking out with in-stock items as any backordered items will delay the shipment date of an order until all ite...
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My order is over $125, why don't I qualify for free shipping?
Orders that qualify for our free shipping offer can only be delivered to locations in the contiguous United States. (Sorry, but this offer is not valid in Alaska, Hawaii, Puerto Rico, APO/FPO, U.S.V.I. etc.) It was a difficult decision for us to limit our Free Shipping promotion to the contiguou... -
What's the status of my order?
Is your order taking longer to arrive than you expected? Here are a few things to check before contacting us: 1) What was your shipping speed? Shipping often takes the full window of time described at checkout. For example, our Free Shipping (14-21 Business Days) does sometimes take 21 Business... -
We are unable to cancel or orders once they are placed. Our small team strives to process and ship your order as quickly as possible, so once an order is submitted, it cannot be changed or cancelled. We cannot accept returns on ANY FOOD ITEM unless it is damaged or defective upon receipt. This i...
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When will a meal be back in stock?
We take great care to make sure that meals are always ready when you are, so when we stock out of an item, it's often due to unexpected demand or other unforeseen event that impacts our ability to make or ship meals. That same unpredictability is why we don't list ETAs for restocking; it's not th... -
We’re constantly searching for new recipes and ingredients that are soy-free, but alas the food industry still has some changes to make and our options are occasionally limited. Sometimes the process of making a food shelf-stable requires a soy product, but we’re always looking for new alternativ...
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Open your nearest bag of traditional hiking food. You know, the ones with the smiling people and the mountain vista and the warm fire and the oh, what's that? Most of the bag is filled with noodles? Or rice? Or potato flakes? Where's the meat? Carbs are cheap, which is why most camping food manu...
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We know the costs to ship (especially internationally) are high, but the cost you see at checkout is often at a discount of what we pay to prepare, package, and ship your order. For international shipping, we choose to ship via USPS so that customers only need to be responsible for VAT & loca...